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How Much Is That Dogma In the Window?

How Much Is That Dogma In the Window?

BarcodeDogmaOne of the most exciting things that can happen for small business owners when they implement a great system like LightSpeed, is the clarity with which they begin to see how they’re doing things… IF the implementation process includes a properly performed Requirements Analysis. Almost always, we find and define processes that are either failing, redundant, or unnecessary.

That’s the way we’ve always done it.

Many, many times, I’ve been asked if LightSpeed can provide a certain report, capture a certain piece of information, ring a certain bell, or scratch a certain itch– and in most cases, the need for these things can’t be explained… “that’s just the way we’ve always done it

There’s a reason why my company uses a stylized Ensō symbol as part of its logo. Running your business should be simple and LightSpeed, if approached properly, lets you do that. Ensō symbolizes a moment when the mind is free to simply let the body/spirit create, and running your business should be like this. Some of the best free advice I can give a client is to free themselves of their old business dogma– do (or have done) a complete Business Process Analysis, and if you’re choosing a new system, a Business Requirements Analysis.

Business Analysts use a technique called Root Cause Analysis. It combines a bunch of tools, one of which is sometimes the “5 Whys”– an iterative way to get to the root of a problem. The thing that I love pointing out to my clients while we’re going through this exercise, is that people do not fail, processes fail. By carefully analyzing your methods, policies, procedures, and rules is the starting point. Letting go is the next step.

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3 Ways Brick & Mortar Can Beat the Online Giant

3 Ways Brick & Mortar Can Beat the Online Giant

1) Do not view customers simply as a way to make money– they will not stay. Give them compelling reasons to return– it’s all about the experience. Loyalty is not built by discounts.

2) Do not view employees as a place to save money– they will not stay. Reward them well with money, self fulfillment, and a sense of belonging. Empower them to enrich the experiences of your customer.

3) Do not view equipment as a way to save money– it will not last. Your customers may not be pleased. Your employees will not be happy. Eventually you will not be happy. Spend time and money on understanding how to use your equipment effectively.